Terms & Conditions

These conditions of use (General Conditions) constitute a contract between any person (hereinafter User or plural Users) wishing to access and / or use the GENIE BUTLER LLC service in which case the User will be subject to the terms and conditions that apply to GENIE BUTLER LLC .

These General Conditions describe the rights and responsibilities of the User and GENIE BUTLER LLC , and any related product or service offered by GENIE BUTLER LLC, as a connection between the user-providers and the platform.

The User must read, understand and accept all the conditions established in these General Conditions and other policies and principles incorporated to them by reference, prior to their registration as a User of GENIE BUTLER LLC and / or the use of the Platform Service .

Any person who does not accept these terms and conditions, which is mandatory and binding, should refrain from using the site and / or services that the platform GENIE BUTLER LLC offers .

1- Account registration

ONLY:   Any User wishing to use the Service must register with GENIE BUTLER LLC and accept these General Conditions, even in the case of abbreviated registration under the " Guest" modality . To register it is mandatory to complete the registration form in all its fields with valid data and accurate, accurate and true personal information ("Personal Data"). The User assumes the commitment to update the Personal Data as necessary. GENIE BUTLER LLC, is NOT responsible for the accuracy of the Personal Data provided by its Users. The Users guarantee and respond, in any case, of the veracity, accuracy, integrity, validity and authenticity of the Personal Data entered. All the information and the Personal Data entered by the User have the character of an affidavit.

GENIE BUTLER LLC, reserves the right to request vouchers and / or additional information in order to corroborate the information provided by a user in the matter of Personal Data, as well as temporarily or permanently suspend those Users whose data could not be confirmed , as well as suspend from the platform suppliers who do not comply with the services offered to users.


GENIE BUTLER L.LC. reserves the right to refuse an application for registration or to cancel or suspend, temporarily or permanently, an account, in case of detecting incongruities or inconsistencies in the information provided by a User or in case of detecting suspicious activities, without such decision being generated for The User rights of compensation or compensation .

2- Payment management.

a) Payment Management Contract.   User and GENIE BUTLER LLC (collectively, the "Parties"), may hold from time to time management contracts payment to be received by the suppliers percentage, commission or payment for the service GENIE BUTLER LLC, will offer them as a global platform, likewise GENIE BUTLER LLC, will make the payment of the reservation and once the platform has made the transaction with the Supplier will be made payment of the reservation made by the user, likewise agree the commission percentages for marketing that the provider will use when enrolling in the platform .

b) Irrevocable Mandate.   Upon completion of a Payment Management Request, the provider will grant an irrevocable mandate to GENIE BUTLER LLC, so that it can make the claim for commissions, percentages or payments through the courts if necessary.

c ) Improvement of the Request.   The Payment Management Request will not be considered perfected and GENIE BUTLER LLC will not assume any responsibility or obligation under the Payment Management Request until the supplier has made the transaction of the commissions, percentages or payments .

d ) Responsibility for the Request.   GENIE BUTLER LLC, will not be responsible for orders, instructions, or deposits and / or wrong or incomplete payments caused by the erroneous introduction of the e-mail, relevant information of the recipient or of the payment operation, made by the User.

e ) Liability of GENIE BUTLER LLC, for the instructions of payment , GENIE BUTLER LLC will not be responsible nor guarantee the fulfillment of the obligations that the Users had assumed with third parties in relation to the payments to be made or charged through the Platform. The User acknowledges and accepts that when making transactions with other Users or third parties he does so of his own free will, giving his consent freely and at his own risk and responsibility . In no case GENIE BUTLER LLC, will be responsible for loss of profits, or for any other damage and / or damage that may have suffered the User, due to transactions made or not made through the platform of GENIE BUTLER LLC .

Under that GENIE BUTLER LLC, it is unconnected with the obligation that gave rise to the payment s not be responsible or verify the causes, import or OTR circumstances relating thereto collection , as well as regarding the existence, quality, quantity, operation, status, integrity or legitimacy of the goods or services offered, acquired or sold by Users.

If one or more users or any third party initiate any claim or legal action against one or more other users, each and every one of the users involved in such claims or actions exempt from any liability toGENIE BUTLER L.LC., and its directors, managers, employees, agents, operators, representatives and attorneys.

3 - General contracting conditions

a) Capacity   Only people who have the legal capacity to contract and are duly registered as service providers may enter into Requests for admission to the GENIE BUTLER LLC platform . They can not register or use the services under age, people who do not have the capacity to contract or those Users who have been suspended or disabled DE GENIE BUTLER LLC , temporarily or permanently.

b) Declarations of the User. Prohibited Uses   The User declares that the purpose for which the contract with GENIE BUTLER LLC is entered into, does not violate any applicable law, nor is it for a service, sale , trafficking in arms, persons, animals, etc .; the end of money and / or terrorism, pornography, prostitution or pedophilia; and / or any type of activity that may be considered fraudulent or illegal or suspected of being so.

The User will not use the services of GENIE BUTLER LLC to transmit material that constitutes an offense or that may give rise, directly or indirectly, to civil liability or that violates the laws that gave rise to its creation (USA ), nor to the laws of the territory of Mexico or another country that intends to make use of the platform through its service providers.

If GENIE BUTLER LLC, considers that there is a suspicion or indication of the use of said platform for any activity prohibited by law or the General Terms and Conditions of Uses , it may reject, cancel or suspend any supplier that infringes said terms and conditions. , and / or temporarily block the access and be responsible for users of practices outside the framework of the regulations, will be responsible for the penalties imposed on them.

The User will be exclusively and unlimitedly responsible for the damages that his conduct may cause to GENIE BUTLER L.LC., or to the other Users of the platform.

c ) Limitation of Liability for the Service and / or the Platform.   GENIE BUTLER LLC, does not guarantee the access and continued or uninterrupted use of your Site, the Service or the online platform. The system may eventually not be available due to technical difficulties or Internet failures in the suppliers ' links or Sales Tools or for any other circumstance outside of GENIE BUTLER LLC . ,Users may NOT attribute any liability to GENIE BUTLER LLC , nor demand compensation, in virtue of damages resulting from the aforementioned difficulties, as well as for any other kind of damages, including indirect, special or consequential damages that may arise or be experienced by Users. , even in the case that said failures affect the amounts that must be paid or credited.

d ) Limited License.   All intellectual and industrial rights, on the platform of GENIE BUTLER LLC, software, hardware, domain, logos, emblems, logos, designs, structure, contents, information, etc. are owned by GENIE BUTLER L.LC., and / or its controlling, controlled, subsidiary or subsidiary companies. In no case will it be understood that the User will have any type of right over them.

e ) Modifications to the Terms and Conditions of the Service.   GENIE BUTLER LLC, may modify the Terms and Conditions of the Service at any time. Mercado Pago will notify the changes to the User by publishing an updated version of said terms and conditions on the site with expression of the date of the last modification. All modified terms will take effect 10 (ten) days after its publication.Within 5 (five) days following the publication of the modifications introduced, the User must communicate by e-mail if he does not accept them; in that case, the contractual link will be dissolved. Upon expiration of this term, the User will be deemed to accept the new terms and the contract will continue to bind both parties. The modified Terms and Conditions of the Service will be applicable to any Request to enter the platform that is generated later .

f ) Termination of the Contract.   The termination of the contracting of the suppliers, it will be sufficient for the supplier to leave the platform and he will always be responsible for the contracts he has generated with his users, responding for the damages or losses caused by the departure of the provider's platform.

g ) Notifications.   All notifications made to Users by GENIE BUTLER LLC, at the main email address registered by them, will be valid .

h ) Solution of Controversies.   Users agree to submit their disputes to the courts of the jurisdiction as is the case of the service contracted with suppliers, so at no time will the responsibility be of GENIE BUTLER LLC, but the user, will demand the payment of damages directly to the service provider, as there is no contractual relationship between GENIE BUTLER LLC and the users thereof, so any claim before the courts according to its jurisdiction will be inoperative.

i ) Jurisdiction and applicable law.   This agreement will be governed in all its points by the laws in force in the USA and Mexico,

j ) Regulation.   GENIE BUTLER LLC It is regulated according to free trade agreements and foreign investment laws, specifically without contravening the provisions of articles 5, 6, 7 and 8 of the Law on Foreign Investments, which is why may at any time provide a service as a link platform between the user and the service provider that the user requires to hire.



The provider that provides Restaurants services must provide the platform, if their service has an assigned server , if your establishment has a valet parking service, the list of visible prices, and above all guarantee that the service offer is the same as is provided to users. 


In the transport providers that will offer this service, must have units models 2015 onwards, this for the user's convenience, they must have a certified driver, and have his ID card, and especially have with a letter of no criminal record, this to provide greater certainty and confidence to the user.


The providers that will be in charge of offering this service, should keep the platform on the general conditions in which their establishments are located, they should also keep the rooms, villas, houses, etc., always clean and in optimal conditions. In case the user rents, he must also inform with the services that count, and if the cost of the service would include cleaning services , swimming pools, room services and, if so, if they have the right to the recreational areas.

Privacy Policy

First things first: we care about your privacy. We know that this is what these types of publications always say. When you use the services of GENIE BUTLERL.LC, you are trusting us. Here we value this gesture very much! Therefore, we are committed to protect and safeguard all personal information you provide us . We watch over the interests of our clients and we are transparent with regard to the processing of your personal data.

This document describes how we use and process your personal information.

This Privacy Policy applies to any type of information we collect through these platforms or other means connected to these platforms (such as e-mails you send to our customer service). This way we avoid the hassle of reading everything. Of course, Travel Providers should also look at the Privacy Policy for Travel Providers.

We may modify the Privacy Policy from time to time. If your privacy worries you, look at this page frequently and you will know exactly what is happening. If we introduce modifications to the Privacy Policy that affect you in any way (for example, if we plan to process your personal data for purposes other than those previously communicated in this Privacy Policy), we will notify you of these changes before the new ones begin. activities.

Sad but true: if you do not agree with our Privacy Policy, you will have to stop using our services. If you agree with our Privacy Policy, all ready to book your next service with us.

What type of personal data does GENIE BUTLER LLC collect ?

We can not help you book the perfect Service for you without having certain information. Therefore, while using our services, we ask for some information. These are very basic things, like your name, your contact information, the names of the people who travel with you and the payment information. You can decide for yourself if you make special requests for your next reservation (selecting, for example, certain preferences).

How does GENIE BUTLER LLC use social networks

The use of social networks is integrated into the services of GENIE BUTLER LLC, in several ways. This allows us to collect some of your personal information or that the provider of the social network receive part of your data.

Personal information you give us about others.

Obviously, you may not only make a reservation for yourself, but also for other people you travel with, or make a travel reservation on behalf of another person. In these cases, you will be providing us with information about these people as part of the Reserve. However, such information can only be used as indicated in the offer in question. However, here we must point out that it is your responsibility to ensure that the person or persons on whom you have given personal data are aware that you have done so, and have understood and accepted how to use GENIE BUTLERL.L.LC. your data (as explained in this Privacy Policy).


In GENIE BUTLER LLC, we reserve the right to admit suppliers, these in turn will have to check that they do not use the platform for political purposes, terrorism, pornography, or any other purpose that is outside the framework of the law, so that at the first sign of something illegal, the platform will automatically expel the provider that violates the privacy policies.


Website Terms of Use

Last Revised on October 07, 2018


Welcome to theGenie butler website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel—related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our", “Genie” and “Genie Butler.” refer to Genie Butler Llc., and its subsidiaries and corporate affiliates,. “Genie Butler Partner” means any co-branded and/or linked website through which we provide links, content or service. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents. 

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Terms of Use” or "Agreement"). Please read these Terms of Use carefully, as they contain important information about limitations of liability and resolution of disputes through arbitration rather than in court.  By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents.



As a condition of your use of this Website, you warrant that:

  1. you are at least 18 years of age;
  2. you possess the legal authority to create a binding legal obligation;
  3. you will use this Website in accordance with these Terms of Use;
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act;
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
  6. all information supplied by you on this Website is true, accurate, current and complete; and
  7. if you have an Geniebutler.com account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

Intellectual Property Rights

Unless stated otherwise, the software required for our services or available at or used by our Platform and the intellectual property rights (including the copyrights) of the contents and information of and material on our Platform are owned by Geniebutler.com., its Trip Providers or providers.

Geniebutler.com exclusively retains ownership of all rights, title and interest in and to all intellectual property rights of (the look and feel (including infrastructure) of) the Platform on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the Platform or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to GenieButler.com. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights (including copyright and database right).


United States Government End Users. The Services constitute a “commercial item” as defined at 48 C.F.R. 2.101, consisting of “commercial computer software” and “commercial computer software documentation” as such terms are used in 48 C.F.R. 12.212. Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4, all U.S. Government end users acquire any Genie butler Sites with only those rights set forth therein.

Mexico Residents . You can contact Genie butler as detailed in the Contact Us section, to enforce your privacy rights at any time, including to access your data, ask for your data to be updated, amended or deleted as well as to oppose the way we use your personal data. You may also contact us to request to revoke your previously granted consent to the extent permitted by law. Through the same contact data, we may inform you about: (i) the information that you will be asked to provide to identify yourself as well as the documents you may need to enclose with your request; (ii) timeframes to receive a response regarding your request; (iii) forms available for submitting your request, including template forms that you may use to apply, if available, and the channel through which our answer will be delivered to you; and (iv) how we will deliver your information to you (which usually would be copies of documents, data messages).


Basic requirements

  • To Create a Safe, comfortable reliable stay for guests all properties and hosts must meet the minimum basic requirement.


provide and create a safety environment for Guests with full contact information on local authorities and emergencies contacts (firefighters, ambulances, police etc)

Descriptions of any Not safe areas areas suggestions and making sure that any service  provider by host its reliable.

Describing property installations properly to help Guests select their rental accordingly (if disable guest accommodations, family, kids or pets friendly)

Create and provide emergency plan and post in property local emergency procedures and giddiness. 

Accommodate for unexpected events from Power outrage, Lack of water, equipment malfunctioning or others.

Provide proper signages and safety kit, Firs Aid & emergency contact.


Honesty & quality control 

Maintain the rental property in best conditions conducting quality control often and revising  Guest suggestions 

following GB quality control check list and safety minimum standards.


Be responsive

Respond quickly when guests reach out, be attentive and considerate host. 

Respond frequently and quickly to reservation requests and booking inquiries 

We ask hosts to respond to these types of messages within 24 hours.


Reservation requests response.

Host are requested to respond to booking requests, No guest likes to have to send 4 or 5 requests to find an available place so we expect that if your calendar shows you’re free, you accept most requests. Make sure your listing’s calendar reflects the days you’re able to host.  You can use your availability settings dashboard  to block time off between bookings, or to prevent requests for same-day reservations or reservations too far in the future.


Cancelling on guests

We In Genie Butler take cancellations seriously and ask all hosts to avoid cancelling on guests–their travel plans depend on it! You’ll be subject to penalties, including financial penalties, if you cancel a confirmed booking. We ask that you avoid canceling confirmed bookings unless there are extenuating circumstances.



Provide the friendly and generous reception and entertainment of guests, visitors, or strangers according to listing and arrange as possible for guess requests.


Get positive reviews

Guests likes to know they can expect a consistent level of quality, no matter where they book. At the end of each stay, guests will review their experience with you, 

which is one of the ways we evaluate you as a host. Your overall rating is your average review score from all the guests you’ve hosted.

As a host, you’ll have an opportunity to rate guests too–on their cleanliness, courteousness, and communication. 

Your feedback helps us ensure that guests are treating the homes they stay in as if they were their own. Guests who are consistently flagged by hosts may be subject to penalties or suspension from our plataform.


Getting great reviews from guests

We’ve found that hosts who get great reviews tend to focus on four things: cleanliness, accurate listing details, a smooth check-in, and proactive communication.



Guests will expect the clean and tidy space they see in your listing photos. Make sure you give yourself enough time to clean between guests, especially when you have back-to-back bookings.

Guests will have the opportunity to rate the cleanliness of your space, and the average of your ratings will appear on your listing page. If you consistently receive low cleanliness ratings, you may be subject to penalties.


  • Clean every room guests can access, especially bedrooms, bathrooms, and the kitchen
  • make sure pools or personal washing areas are clean  and disinfected properly.
  • Check that there’s no hair, dust, or mold on surfaces and floors
  • check under and between couch and seating cushion 
  • Perform turnover between each stay:
  • Provide fresh linens/sheets and towels for guests
  • all soaps and others provided by house to be in package or neat condition
  • Clear trash, food, and leftover items from previous guests
  • make sure air freshener is use or provide odor neutralizer.


  • Space out your bookings to give yourself more time to prep between guests. 
  • You can update your reservation preferences to block a night or two before reservations
  • Charge a cleaning fee and use the extra money to pay for cleaning supplies or hire a professional cleaning service
  • Leave cleaning supplies in your space so your guests can take care of spills and accidental messes

Essential amenities

During a trip, every guest should have what they need to shower and have a good night’s rest. You’re encouraged to provide other amenities if you like, but you’re required to provide at least these essentials.

  • Toilet paper
  • shower generic body wash
  • Soap and cleaning supplies.
  • 2 day mosquito supply.
  • sun screen protection 
  • drinking water for guest arrival 1 day
  • Linens/sheets accordingly and extra for emergency
  • At least one towel per booked guest
  • At least one pillow per booked guest
  • kitchen silverware according to guest and extras for emergency
  • proper cooking ware 
  • cocktails and others glass for Guest
  • microwave and coffee makers.

Accurate listing details

Setting the right expectations before a trip can contribute to a better experience for both you and your guests. You can help travelers decide if your space meets their needs by providing clear info and must-know details like whether you allow pets or if the property accommodate guest with disability, it is family friendly, Kids safe or has stairs/steps etc. A detailed listing and profile and pictures helps attract the guests who are looking for a place just like yours.

Guests will have the opportunity to rate the accuracy of the information you provide.



  • Accurate and up-to-date address (this will be shared only after guest has booked)


  • Bedroom and bathroom privacy details are accurate


  • Resent listing photos fairly represent the condition and layout of the space


  • Amenities are as advertised, present and functional.


  • Clarify important details such as shared parking, security, private entrance etc.


  • Use a variety of high-quality photos with captions and write a detailed description of the space
  • Provide House Rules that address situations that will matter to your guests. 
  • Your rules can provide clarity around what you do and don’t allow, like smoking, pets, or additional visitors.
  • Let guests know if there are parts of the listing that are off-limits, like a garage or the attic
  • Be honest about unexpected factors that will impact your guests’ stay. 
  • Your guests deserve to know if your neighbors just started a noisy construction project 
  • Let dest know if they’ll have to climb 8 flights of stairs to get to your place.



List all the amenities you offer and make sure each one is available and operational


Make sure your space matches the price you set. A very high price may lead travelers to assume your listing is extra luxurious. Need help? Try looking at other listings in your area or turn on Smart Pricing.


Easy check-in

A clear and simple check-in process will help put your guests at ease after a day of traveling. 

Guests will be asked to rate their check-in experience at the end of their stay.


  • Create a check-in guide for your listing–we’ll share it with your guests 24 hours before check-in so they have everything they need to arrive smoothly


  • If you plan to meet guests in person, make sure to coordinate a check-in time in advance


  • If you offer self check-in, add those details in the Guest resources section of your listing


  • Make sure your guests know how to contact you if they have a travel delay or last-minute question


  • Provide your guests with detailed directions for getting to your place—you can save time by putting it all in your house manual


Supporting guests during their stay

Whether or not you’re staying in the space with your guests, it’s important to remain available throughout their stay. Your guests will have the opportunity to rate the clarity and consistency of your communication at the end of their stay—and the average of these guest ratings will appear on your listing page.



  • Be proactive in your communication so guests know you’re available. Reach out early to coordinate arrival plans. If you won’t be greeting your guests when they arrive, you can send them a message at their check-in time to make sure everything went smoothly.


  • If you confirm a reservation and something about your listing changes, tell your guest in advance.


  • Download the Geniebutler App so you can respond to messages anywhere.


If you won’t be in the area during their stay, you can give your guests a local point of contact.

Booking Prepayment, Cancellation, No-shows, and The Fine Print

By making a Trip Reservation with a Trip Provider, you accept and agree to the relevant cancellation and no-show policy of that Trip Provider, and to any additional (delivery) terms and conditions of the Trip Provider that may apply to your Trip (including the fine print of the Trip Provider made available on our Platform and the relevant house rules of the Trip Provider), including for services rendered and/or products offered by the Trip Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of an Trip Provider can be obtained with the relevant Trip Provider. The general cancellation and no-show policy of each Trip Provider is made available on our Platform on the Trip Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be canceled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Trip Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Carefully read The Fine Print (below the Trip types or at the bottom of each Trip Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Trip Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the Trip Provider agrees or allows otherwise under its (pre)payment and cancellation policy.

If you want to review, adjust, or cancel your Trip Reservation, revert to the confirmation email and follow the instructions therein. Note that you may be charged for your cancellation in accordance with the Trip Provider's cancellation, (pre)payment and no-show policy, or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation, and remember to make further payments on time as may be required for the relevant reservation.

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Trip Provider so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Trip Provider. Geaniebutler.com does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Trip Provider.

 Reservation Services (Dinning)

1.  Restaurant Reservations.Genie Butler makes available restaurant reservation services (the “Reservation Services”) and waitlist services (the “Waitlist Services”) through the Geniebutler Sites to User for the purpose of assisting User in securing dining reservations or joining a waitlist at participating third-party restaurants (each, a “Restaurant”). In response to a User’s online request for a Restaurant reservation or to join a waitlist through the Geniebutler Sites, Geniebutler contacts the Restaurant’s computerized database of reservations and waitlists, as applicable. The availability of reservations, estimated wait time or place in line on a waitlist is determined at the time of User’s query and based on information provided to Genieblutler by the Restaurant. Once a reservation or waitlist request is made by User through the Geniebutler Sites, Geniebutler will provide confirmation of the reservation or waitlist status to User by email or other electronic messages as has been agreed to by User. By using the Reservation Services or Waitlist Services, User agrees to receive reservation and waitlist confirmations, updates, modifications and/or cancellations by email or other electronic messages.

The pre check in fixture can’t not warranty a “NO WAITING” but it helps make the process flow better with a less wiring time, Every time this fixture its use there will be a security deposit and will be a small fee/% for this service, If User decides to cancel last minute the restaurant will be able to charge the reservation Minimum fee. 


2.  No-Show Policy. OpenTable is committed to providing superior quality services to Users and Restaurants. To assist us in maintaining a consistently high level of service for the Restaurants and their patrons, Users must cancel any reservations that they will be unable to honor at least 30 minutes in advance of the reservation. You may cancel your reservation via the Geniebutler Sites or by calling the Restaurant directly. Some Restaurants may require a debit or credit card number to finalize your reservation.  In order to use the Reservation Services for these Restaurants, you must provide valid debit or credit card information. To confirm that the debit or credit card information you have provided is accurate, we may place a temporary authorization on your debit or credit card at the time you provide your debit or credit card information. After we verify that your debit or credit card information is accurate, usually within a few days, the authorization will be removed. You may be required to cancel your reservation in accordance with the Restaurant’s cancellation policy, which is disclosed at the time the reservation is made. GenieButler uses this debit or credit card information as described in our privacy policy and shall have no liability for any charges made to the debit or credit card account for any failure to cancel your reservation in accordance with a Restaurant’s cancellation policy.

If you are unable to keep your reservation and you fail to cancel at least 30 minutes in advance of the reservation, Genie Butler May send you an email letting you know that our records indicate that you were a no-show. Upon arriving at the Restaurant, it is the User’s responsibility to notify the host that the User has a reservation. By using the Reservation Services, User agrees to receive no-show notifications by email after a report that your reservation was not honored, whether or not that was in fact the case. Your Account will be suspended if you are a no-show for four reservations within a 12-month period. If you receive a no-show notification email in error, please  Contact us for information on how to dispute it. User agrees that all final no-show determinations will be made by Genie Butler in its sole discretion.

If you wish to remove yourself from a waitlist you have joined through the Waitlist Services, you can do so by managing your place in line through the Genie Butler Sites or by calling the Restaurant. Failure to appear at the Restaurant in a timely manner may result in the Restaurant bypassing your place on the waitlist for other guests or removing you from the waitlist entirely.

3.   Dining Rewards. Depending on your country of residency, you may be able to participate in GenieBlutler’s rewards program (“Geniebutler’s Dining Rewards”). Where applicable, participation is subject to the  Dining Rewards Terms and Conditions.

4.  Usage Guidelines. User agrees to use the Reservation Services or Waitlist Services only to book reservations or join waitlists at Restaurants and then honor those reservations or waitlist requests by arriving at the Restaurants on time and ordering and paying for meals. User further agrees not to book more than one reservation or join more than one waitlist for User’s personal use during any one meal time (e.g., lunch, dinner, etc.). Administrative assistant and/or concierges may be able to book multiple reservations through Geniebutler’s Administrative Assistant and/or Concierge programs, subject to any applicable program terms. Resale or attempted resale of reservations or waitlist spots is prohibited and is grounds for, among other things, cancellation of your reservations, removal from the waitlist or termination of your access to the Services. 

Payment, Gift Card and Other Services

5. Payment, Gift Card and Other Services. Depending on your country of residency, Genie butler may offer additional Services such as payment services made available by Genie Butler through the Genie Butler Sites (the “Payment Services”), electronic and physical gift cards and gift certificates issued by OpenTable (each, an “Genie Butler  Gift Card”), electronic gift cards and gift certificates issued by participating third-party restaurants (each, a “Merchant Gift Card”) and other services. 


Minimum requirements

To drive with Genie Butler,  minimum requirements:

  • Be at least 21 years of age 
  • Have at least 2 year of licensed driving experience in the U.S or country of residence 
  • Have a valid U.S. driver’s license Or country of residence 
  • Use an eligible vehicle with proper safety city standard.
  • Clean criminal record for the last 3 years. 

Estas condiciones de uso (Condiciones Generales) constituyen un contrato entre cualquier persona (en adelante Usuario o en plural Usuarios) que desee acceder y/o usar el servicio GENIE BUTLER L.L.C. en cuyo caso el Usuario estará sujeto a los términos y condiciones que rigen a GENIE BUTLER L.L.C.

En estas Condiciones Generales se describen los derechos y responsabilidades del Usuario y de GENIE BUTLER L.L.C., y cualquier producto o servicio relacionado que ofrezca GENIE BUTLER L.L.C, como conexión entre el usuario- proveedores y la plataforma.

El Usuario debe leer, entender y aceptar todas las condiciones establecidas en estas Condiciones Generales y demás políticas y principios incorporados a las mismas por referencia, previo a su registro como Usuario de GENIE BUTLER L.L.C. y/o la utilización del Servicio de la plataforma.

Cualquier persona que no acepte estos términos y condiciones generales, los cuales tiene un carácter obligatorio y vinculante, deberá abstenerse de utilizar el sitio y/o los servicios que la plataforma GENIE BUTLER L.L.C ofrece.

1- Registro de cuentas

UNICO: Todo Usuario que desee utilizar el Servicio debe registrarse en GENIE BUTLER L.L.C. y aceptar estas Condiciones Generales, inclusive en caso de registración abreviada bajo la modalidad "Invitado". Para registrarse es obligatorio completar el formulario de registro en todos sus campos con datos válidos e información personal exacta, precisa y verdadera ("Datos Personales"). El Usuario asume el compromiso de actualizar los Datos Personales conforme resulte necesario. GENIE BUTLER L.L.C., NO se responsabiliza por la certeza de
los Datos Personales provistos por sus Usuarios. Los Usuarios garantizan y responden, en cualquier caso, de la veracidad, exactitud, integridad, vigencia yautenticidad de los Datos Personales ingresados. Toda la información y los Datos Personales ingresados por el Usuario tienen carácter de declaración jurada.

GENIE BUTLER L.L.C., se reserva el derecho de solicitar comprobantes y/o información adicional a efectos de corroborar la información entregada por un usuario en materia de Datos Personales, así como de suspender temporal o definitivamente a aquellos Usuarios cuyos datos no hayan podido ser confirmados, así como suspender de la plataforma a los proveedores que no cumplan con los servicios ofertados a los usuarios.

GENIE BUTLER L.LC. se reserva el derecho de rechazar una solicitud de registro o de cancelar o suspender, temporal o definitivamente una cuenta, en caso de detectar incongruencias o inconsistencias en la información provista por un Usuario o en caso de detectar actividades sospechosas, sin que tal decisión genere para el Usuario derechos de indemnización o resarcimiento.

2- Gestión de pagos.

a) Contrato de Gestión de Pago. El Usuario y GENIE BUTLER L.L.C (conjuntamente, las "Partes"), podrán celebrar de tiempo en tiempo contratos de gestión de pago, a fin de percibir por parte de los proveedores el porcentaje, comisión o pago por el servicio que GENIE BUTLER L.L.C., les ofrecerá como plataforma mundial, así mismo GENIE BUTLER L. L. C. , hará el cobro de la reservación y una vez que la plataforma haya hecho la transacción con el Proveedor se le hará pago de la reservación hecha por el usuario, así mismo acordaran los porcentajes de comisión por mercadotecnia que utilizara el proveedor al inscribirse en la plataforma.

b) Mandato Irrevocable. Al completar una Solicitud de Gestión de Pago, el proveedor otorgará un mandato irrevocable a GENIE BUTLER L.L.C., para que esta pueda hacer la reclamación de las comisiones, porcentajes o pagos a través de los tribunales en caso de ser necesarios.

c) Perfeccionamiento de la Solicitud. La Solicitud de Gestión de Pago no se considerará perfeccionada y GENIE BUTLER L.L.C., no asumirá responsabilidad u obligación alguna bajo la Solicitud de Gestión de Pago hasta tanto el proveedor no haya realizado la transacción de las comisiones, porcentajes o pagos.

d) Responsabilidad por la Solicitud. GENIE BUTLER L.L.C., no será responsable por órdenes, instrucciones, o depósitos y/o pagos equivocados o incompletos causados por la introducción errónea del e-mail, información relevante del destinatario o de la operación de pago, efectuados por el Usuario.

e) Responsabilidad de GENIE BUTLER L.L.C., por las instrucciones de pago, GENIE BUTLER L.L.C no será responsable ni garantizará el cumplimiento de las obligaciones que hubiesen asumido los Usuarios con terceros en relación a los pagos a efectuar o a cobrar a través de la Plataforma. El Usuario reconoce y acepta que al realizar transacciones con otros Usuarios o terceros lo hace por su propia voluntad, prestando su consentimiento libremente y bajo su propio riesgo y responsabilidad. En ningún caso GENIE BUTLER L.L.C., será responsable por lucro cesante, o por cualquier otro daño y/o perjuicio que haya podido sufrir el
Usuario, debido a las transacciones realizadas o no realizadas a través de la Plataforma de GENIE BUTLER L.L.C.

En virtud que GENIE BUTLER L.L.C., es ajeno a la obligación que dio origen a la a los Pagos, no será responsable ni verificará las causas, importe o cualquier otra circunstancia relativa a dicho cobro, así como respecto de la existencia, calidad, cantidad, funcionamiento, estado, integridad o legitimidad de los bienes o servicios ofrecidos, adquiridos o enajenados por los Usuarios.
En caso que uno o más Usuarios o algún tercero inicien cualquier tipo de reclamo o acciones legales contra otro u otros Usuarios, todos y cada uno de los Usuarios involucrados en dichos reclamos o acciones eximen de toda responsabilidad aGENIE BUTLER L.LC., y a sus directores, gerentes, empleados, agentes,operarios, representantes y apoderados.

3- Condiciones generales de contratación

a) Capacidad. Sólo podrán celebrar Solicitudes de ingreso a la plataforma de GENIE BUTLER L.L.C., aquellas personas que tengan capacidad legal para contratar y estén debidamente registrados como proveedores de servicios. No podrán registrarse ni utilizar los servicios menores de edad, personas que no tengan capacidad para contratar o aquellos Usuarios que hayan sido suspendidos o inhabilitados DE GENIE BUTLER L.L.C., temporal o definitivamente.

b) Declaraciones del Usuario. Usos Prohibidos. El Usuario manifiesta que el objeto por el cual se celebra la contrato con GENIE BUTLER L.L.C., no infringe ninguna ley aplicable, ni es por un servicio, venta, tráfico de armas, de personas, de animales, etc.; lavado de dinero y/o terrorismo, pornografía, prostitución o pedofilia; y/o cualquier tipo de actividad que pueda ser considerada fraudulenta o ilegal o sospechosa de serlo.

El Usuario no utilizará los servicios de GENIE BUTLER L.L.C para transmitir material que constituya un delito o bien que pueda dar lugar, directa o indirectamente a responsabilidades civiles o que infrinjan las leyes que dieron origen a su creación ( USA), ni tampoco a las leyes del territorio de México u otro país que pretenda hacer uso de la plataforma a través de sus prestadores de servicios.

Si GENIE BUTLER L.L.C., considera que hay una sospecha o indicio de la utilización de dicha plataforma para alguna actividad prohibida por la ley o los Términos y Condiciones Generales de Usos, podrá rechazar, cancelar o suspender a cualquier proveedor que infrinja dichos términos y condiciones, y/o bloquear temporalmente el acceso y de ser responsables los usuarios de prácticas fuera del marco de la normatividad, serán responsables de las penas que se les impongan por las mismas.

El Usuario será exclusiva e ilimitadamente responsable por los perjuicios que su conducta pueda causar a GENIE BUTLER L.LC., o a los restantes Usuarios de la plataforma.

c) Limitación de Responsabilidad por el Servicio y/o la Plataforma. GENIE BUTLER L.L.C., no garantiza el acceso y uso continuado o ininterrumpido de su Sitio, del Servicio o de la plataforma en línea. El sistema puede eventualmente no estar disponible debido a dificultades técnicas o fallas de Internet en los links o Herramientas de Venta de los proveedores o por cualquier otra circunstancia ajena a GENIE BUTLER L.L.C., Los Usuarios NO podrán imputarle responsabilidad alguna a GENIE BUTLER L.L.C., ni exigir resarcimiento alguno, en virtud de
perjuicios resultantes de las mencionadas dificultades, así como por cualquier otra clase de daños, incluyendo daños indirectos, especiales o consecuentes que surjan o experimenten los Usuarios, incluso en el caso que dichas fallas afecten los montos que deban ser pagados o acreditados.

d) Licencia Limitada. Todos los derechos intelectuales e industriales, sobre la plataforma de GENIE BUTLER L.L.C., software, hardware, dominio, logos, emblemas, logotipos, diseños, estructura, contenidos, información, etc. son de propiedad de GENIE BUTLER L.LC., y/o sus sociedades controlantes, controladas, filiales o subsidiarias. En ningún caso se entenderá que el Usuario tendrá algún tipo de derecho sobre los mismos.

e) Modificaciones de los Términos y Condiciones del Servicio. GENIE BUTLER L.L.C., podrá modificar en cualquier momento los Términos y Condiciones del Servicio. Mercado Pago notificará los cambios al Usuario publicando una versión actualizada de dichos términos y condiciones en el sitio con expresión de la fecha de la última modificación. Todos los términos
modificados entrarán en vigor a los 10 (diez) días de su publicación. Dentro de los 5 (cinco) días siguientes a la publicación de las modificaciones introducidas, el Usuario deberá comunicar por e-mail si no acepta las mismas; en ese caso quedará disuelto el vínculo contractual. Vencido este plazo, se considerará que el Usuario acepta los nuevos términos y el contrato continuará vinculando a ambaspartes. Los Términos y Condiciones del Servicio modificados serán aplicables a toda Solicitud de ingreso a la plataforma que se genere con posterioridad.

f) Terminación del Contrato. La terminación de la contratación de los proveedores, bastara que el proveedor salga de la plataforma y este será siempre responsable de los contratos que haya generado con sus usuarios, respondiendo por los daños o perjuicios que ocasione la salida de la plataforma del proveedor.

g) Notificaciones. Serán válidas todas las notificaciones realizadas a los Usuarios por GENIE BUTLER L.L.C, en la dirección de correo electrónico principal registrada por éstos.

h) Solución de Controversias. Los Usuarios aceptan someter sus controversias a los tribunales de la jurisdicción según sea el caso del servicio contratado con los proveedores, por lo que en ningún momento la responsabilidad será de GENIE BUTLER L.L.C., sino que el usuario, demandara el pago de los daños y perjuicios directamente al proveedor del servicio, pues no existe relación contractual entre GENIE BUTLER L.L.C y los usuarios de la misma, por lo que cualquier reclamación ante los tribunales de acuerdo a su jurisdicción será inoperante.

i) Jurisdicción y ley aplicable. Este acuerdo estará regido en todos sus puntos por las leyes vigentes en USA y México,

j) Regulación. GENIE BUTLER L.L.C. Está regulada de acuerdo a los tratados de libre comercio y de las leyes de Inversiones Extranjeras, específicamente sin contravenir lo dispuesto por los artículos 5°, 6°, 7° y 8° de la Ley de Inversiones Extranjeras, por lo que podrá en todo momento brindar servicio como plataforma de enlace entre usuario y el prestador del servicio que el usuario requiera contratar.



El proveedor que preste servicios de Restaurants, deberá de proporcionar a la plataforma, si su servicio cuenta con algún mesero asignado, si su establecimiento cuenta con servicio de valet parking, el listado de los precios visibles, y sobre todo garantizar que el servicio que se oferta es el mismo que se le proporciona a los usuarios.


En el transporte los proveedores que ofertarán este servicio, deberán de contar con unidades modelos 2015 en adelante, esto para la comodidad del usuario, así mismos deberán de contar con un chofer certificado, y que cuente con su cedula de identificación, y sobre todo contar con carta de no antecedentes penales, esto para brindarle mayor certeza y confianza al usuario.


Los proveedores que estarán a cargo de ofrecer este servicio, deberán de mantener en la plataforma las condiciones generales en que se encuentran sus establecimientos, deberán también de mantener siempre limpias y en óptimas condiciones las habitaciones, villas, casas, etc., que en este caso el usuario rentara, así también deberá informar con los servicios que cuentan, y si el costo del servicio incluiría los servicios de limpieza, albercas, servicios al cuarto y de ser así si tienen derecho a las áreas recreativas.

Política de privacidad

Lo primero es lo primero: nos importa mucho tu privacidad. Sabemos que esto es lo que dicen siempre este tipo de publicaciones, Cuando utilizas los servicios de GENIE BUTLERL.L.C., estás confiando en nosotros. ¡Aquí valoramos mucho este gesto! Por eso, nos comprometemos a proteger y salvaguardar todos los datos personales que nos proporciones. Velamos por los intereses de nuestros clientes y somos transparentes en lo que respecta al tratamiento de tus datos personales.

Este documento describe cómo usamos y procesamos tus datos personales.

Esta Política de privacidad se aplica a cualquier tipo de información que recopilemos a través de estas plataformas o de otros medios conectados con estas plataformas (como por ejemplo, los e-mails que envías a nuestro servicio de atención al cliente). Así te evitamos el engorro de leerlo todo. Eso sí, los Proveedores de viaje también deberían mirar la Política de privacidad para Proveedores de viaje.

Puede que modifiquemos la Política de privacidad de vez en cuando. Si tu privacidad te preocupa, mira esta página con frecuencia y sabrás exactamente lo que está ocurriendo. Si introducimos modificaciones a la Política de privacidad que te afecten de algún modo (por ejemplo, si tenemos previsto tratar tus datos personales para otras finalidades distintas de las anteriormente comunicadas en esta Política de privacidad), te notificaremos estos cambios antes de que empiecen las nuevas actividades.

Triste pero cierto: si no estás de acuerdo con nuestra Política de privacidad, tendrás que dejar de usar nuestros servicios. Si estás de acuerdo con nuestra Política de privacidad, todo listo para reservar tu próximo servicio con nosotros.

¿Qué tipo de datos personales recopila GENIE BUTLER L.L.C.?

No podemos ayudarte a reservar el Servicio  perfecto para ti sin tener cierta información. Por eso, mientras utilizas nuestros servicios, te pedimos algunos datos. Son cosas muy básicas, como tu nombre, tu información de contacto, los nombres de la gente que viaja contigo y los datos de pago. Podrás decidir por ti  mismo  si  realizas  peticiones  especiales  para  tu  próxima  reservación (seleccionando, por ejemplo, determinadas preferencias).

¿Cómo utiliza GENIE BUTLERL.L.L.C., las redes sociales?

El uso de las redes sociales está integrado en los servicios de GENIE BUTLER L.L.C., de varias formas. Esto nos permite recopilar algunos de tus datos personales o que el proveedor de la red social reciba parte de tus datos.

Datos personales que nos das sobre otros.

Evidentemente, puede que no solo realices una Reserva para ti mismo, sino también para otras personas con las que viajes, o que hagas una Reserva de viaje en nombre de otra persona. En estos casos, nos estarás proporcionando información de estas personas como parte de la Reserva. Sin embargo, dicha información solo se puede usar tal y como se indica en la oferta en cuestión. No obstante, aquí debemos señalar que es tu responsabilidad asegurarte de que la
persona o personas sobre las que has dado datos personales son conscientes de que lo has hecho, y han entendido y aceptado cómo usa GENIE BUTLERL.L.LC. sus datos (tal y como se explica en esta Política de privacidad).


En GENIE BUTLER L.L.C., nos reservamos el derecho de admitir a los proveedores, estos a su vez tendrán que comprobar que no utilizaran la plataforma con fines políticos, terrorismo, pornográficos, ni ningún otro fin que estefuera del marco de La ley, por lo que al primer indicio de algo ilegal, la plataforma expulsara automáticamente al proveedor que infrinja las políticas de privacidad.

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